Rapurnas believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on www.rapurnas.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order,by sending a mail to [email protected]
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
– We have to deduct the courier charges as applicable while refunding.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
We have to deduct the courier charges as applicable while refunding.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9903352554 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;